Returns & Exchanges

Newsletter Subscribers: Your XP typically will appear within minutes after you subscribe to the e-Maille list (you may need to refresh your account and/or log out and log back in).
Manual Side Quests: XP for certain side quests may be delayed on weekends and holidays if we need to manually update your stash.
The 2-Day Rule: If it has been 2 business days and your stash still doesn't match up, please reach out via the Contact Page . We want to make sure every adventurer gets their due rewards!

We accept returns and exchanges on non-custom items.

Standard Returns: Please notify us within 14 days of receipt, and return the item within 30 days of your order date.

Holiday Season: Items purchased between November 1st and December 31st may be exchanged until January 15th of the following year.

Condition: Items must be unworn, undamaged, and in their original condition.

Note: Custom work and sample sale items are non-refundable.

Refer to our Refund Policy for full return and exchange details.